Elegant Gardens Nursery, Inc. - Moorpark, California

Daniel N.

I’ll give you multiple reasons why not to buy from Elegant Garden Nursery, Inc.

We purchased multiple plants from Elegant on recommendation of our Landscaper and friend who was redoing our front yard from the pomegranates and mess we moved into when we bought the house to artificial turf, palms, etc. We had been told by the grounds manager we had a year should we have any issues when we inquired and happy with how their plants looked. We purchased four palms in total and six Litilope Gigantea; being a veteran they told us to come back Thursday we would receive a military discount. Plants went in, turf done, house looked great. Shortly after one of the Pygmy Palms with three trunks started having two of the trunks start dying, one of them thriving; the other palms doing great. I brought this up to the nursery and they asked if it was being watered enough; yes, per advice of our landscaper we kept the soil moist, but not damp or soaked. Properly fertilized away from the plants as instructed as well. We had been emailing back and forth with Juliana as well as speaking on the phone. She said the General Manager would come out, which he gave repeated excuses that he couldn’t make it despite us living 5.9 miles and 15 minutes from the nursery. We were then told he came out and could not find anything wrong with the soil or the palm (see images). Note that we have cameras and he NEVER came. In fact, no one had come to our home when we looked back over two and a half weeks of footage from the day after Juliana said he had come out. We were then told they can give a modest discount on a replacement palm. We spent nearly $1,000 at this nursery before discount (just over $800 after). We also have another backyard project planned with over $4,000 in plants we looked at during one of our previous visits to Elegant. Instead of saying “hey, we understand, let’s take care of you” they have just blown us off, Juliana has stopped responding and promises to call back never happen.

Home Depot and Lowe’s for the exact same size plans are a fraction of the price, and carry a no questions asked 1 year warranty with receipt and pot. In fact, the exact same size palm (not pot) that cost us $268 with a Veteran’s Discount Elegant cost $69.98 at Home Depot and $49.99 at Lowe’s before a 10% Military Discount. The palm that cost us $68 with Veteran’s Discount at Elegant costs $19.98 before a 10% discount at Home Depot and Lowe’s.

At this time, we are just going to settle this issue with Elegant Gardens Nursery, Inc. in small claims and give Lowe’s or Home Depot, and/or another nursery our business since this company has no idea how to care for their customers.

As to those few reasons:
1. An employee of Elegant Gardens Nursery, Inc. lied to us in regards to a guarantee when we purchased the plants.

2. Their plant half died, but will not support you when it does.

3. Their General Manager for the nursery and/or Juliana lied as the General Manager never came to our home. We have cameras and motion sensors all around the home, as well as dogs and neighbors who watch out for each other.

4. While Elegant Gardens Nursery, Inc. has great customer service when you’re there, the severely lack and void of customer support once they have your money.

5. Juliana said she spoke with the owner, and even the owner decided to ignore the issue.

Golden G.

They make you have gardners pay for plants and give them discount but suppose to be wholesale nursery but charge more to consumers. Prices on Eugenias are $75. Sad reply excuse from owner.

I purchased 40 Eugenia shrubs that are $75 each ($125 if they are special ordered) for 15 gallon tree/shrubs.

I chose the 12 at the nursery that were 6' tall and told them I needed a total of 40 same size and type and they said they'd have them ordered and ready for my gardener to pick up. When the gardener brought them to my home only half of them were 6' the other 3-1/2' to 4'. Gardner told me they would grow quick.

After 5 days we called the nursery because about 5 of them didn't look so good and was concerned if they would continue to grow. We were told there is a 24 hour return policy and they wouldn't even give us any type of credit for other plants we would be buying, including a couple trees. I spent almost $3,000 here, I'm very disappointed at the customer service and lack of integrity for what this nursery sells. They claim to be a specialty nursery, but no returns after 24 hours?

Needless to say I went elsewhere (Saticoy Nursery in the San Fernando Valley) where they had the same shrubs, taller and thicker for only $45 each 15 gallon bucket.

Pictures are current (November 2021) after I have been nursing the bad shrubs and you can see comparison of ones I had picked out. Not very nice sending me inferior from what I picked out and then not willing to return or credit.

My daughter is 5'2" and these were planted back in April and photos are current. Far from 6' tall!

The last 2 photos are the ones I picked out. You can see difference in height and fullness.

Q Y.

I live in Oak Park, and I like to support my community businesses. I bought 2 giant bird of paradise plants from this nursery about a week ago, I give them the same amount of water, one is doing great, the other one is not. So I went back with the unhealthy plant and ask if I can replace it with a healthier one. Got rejected by the reason “the plant doesn’t lie, you aren’t water the plant enough, also we don’t make changes after selling our plants.”
Ok, maybe they are right, maybe the unhealthy plant needed more water. But what’s more important to you as a business owner? Loosing a customer within your community who is definitely not coming back nor recommending the business to his neighbors, or a plant which could probably be able to thrive again after some professional care by your employees? It is disappointing to see these people are just not getting the equation. It’s like the economy, a couple of bad years isn’t gonna do that much damage to the market, but if you let your people loose their faith, It is almost guarantee of suffering. I hope this review gets the attention of the owner, it is never too late to do better.

Jose A.

Ive been going here for years always treat me and other customers good.. I use them for my part time landscape customers and my home.. I also use other nurcerys but Elegant nursery is my main one

Maria M.

Bought a lemon tree here! Staff was knowledgeable

gina S.

Not much indoor plant..But it's cool place come to check out

Jake Q.

While shopping here everyone was very helpful and good selection of plants compared to local Home Depot and Lowes.

Although prices are not less expensive than the big box, I figure supporting a local business and employees are knowledgeable was worth it and I assumed their quality would be superior.

I purchased over $2,500 in multiple types of plants. I bought some multiples of same plant and out of 20 shrubs within a week and a half 3 were clearly not thriving. I was planning on buying more plants and went back to the nursery hoping for an exchange of the poor shrubs that were $75 each. The man who was the nursery manager told me they only guarantee for 24 hours, what plant dies that quick. The worst part was the manager was very defensive, I guess he forgot I just dropped $2,500+ here and was there to purchase quite a bit more and asked if I could east get credit and the firm answer was no.

I'll be back at the big box, at least they back their products that fail.

Replying to owner: His name was Angel and he said he was the manager. Paid cash to get tax free discount so probably why you don't have a record.

T M.

Have a plant you can't find, they will find it. Take a pic show them and take it home. Excellent quality plants, healthy set in a beautiful place. Succulents large to cute little starters. Large sprawling hill top with cool breezes. Friendly knowledgeable staff bring your finds right to your vehicle and will load for you. 🌺🐾