Ko Olina Resort - Kapolei, Hawaii

Chuck P.

I would not recommend staying here. It is very expensive and all the hidden charges. Bought 4 or 5 inner tubes for bikes that have flat tires they worked for about two days and the tires went flat again and they charge me 80 bucks for tire fixing that I paid for the tubes. Towel racks was broke when we moved in when we moved out got charged $375 For them to fix them and was broke before we moved in. I would do my research before I moved in this place. It’s the best scam going in Hawaii.

Dean

The yellow speed BUMPS at the entrance to Ko Olina are so jarring that they trigger my neck pain.

I broke my neck 20 years ago in a accident, and even at 1 mph, the car jolts aggressively over the bumps. It doesn’t feel welcoming—it says ‘go away’ instead of ‘aloha.’

Further inside the resort, the black speed HUMPS are much smoother and serve the same purpose without being so harsh.

Dear management, why not use those at the entrance?

Thomas M.

Nice staff who are also very helpful unless your personal wishes do not correspond to the median then every effort no longer seems necessary.

Some defects can be seen in the restrooms, which cannot be locked...

A great luxury hotel in a special class where there is certainly a little more hope left.

Kristin G.

I would stay here again. The Beach Villa resort has card access in several locations, so we felt safe. Compared to the other resorts beside us, our lagoon was the least crowded. Some days, there were only a few families on the beach. When I would walk down the path leading to the other resorts, they were extremely busy.
The only thing that I felt like the other hotels had the advantage is the pools. Our resort had nice pools, but smaller. If going with a family, I would choose one of the other hotels due to the activities and pool slides. If going for quiet and peaceful, I recommend Beach Villas. Erased my daughter in pics for privacy.

Marc S.

The location is great and the coves of beautiful. The sand in the coves is very fine, making the beach possibly second to none.

Room is small and inadequate. Outdated with thin walls. For some reason, the room numbers where I stayed were out of numerical sequence.

The staff at the service desk in the building I stayed in were never at the desk. I didn’t have much interaction with staff at all so this is why I rated the service low.

All in all, if I stayed here for a long stay and paid full price, I would’ve been extremely disappointed. I don’t think I’ll be willing to come back for future stays.

zinJ

Pool bartender Carl very rude !
When I let him know that the water jug was empty. I told him if he gave me a picher the water I will fill it for him but he yelled at me and said when he had a time he would fill it. I am sorry you just don’t talk to guests like that.

Pratip N.

Nice place to stay. Overall has all we needed.

Aubri E.

Amazing experience. All the workers at the resort were so friendly and helpful. The grounds inside and out were always clean and beautiful. A great family friendly atmosphere.