Santa Fe Irrigation District - Rancho Santa Fe, California

Santa Fe Irrigation District - A Comprehensive Review

Santa Fe Irrigation District, located at 5920 Linea Del Cielo, Rancho Santa Fe, CA 92067, United States, is a reputable water utility company that has been serving the community for many years. With a phone number of 8587562424 and a website at sfidwater.org, the company is easily accessible to its customers.

Specialties: As a water utility company, Santa Fe Irrigation District is dedicated to providing reliable and efficient water services to residents and businesses in the area. The company is committed to maintaining high-quality water standards and ensuring a consistent supply of water to its customers.

Other points of interest: Santa Fe Irrigation District is proud to offer wheelchair-accessible parking and entrance facilities, making it easier for individuals with disabilities to access their services. The company also accepts debit and credit cards for payment, providing convenient payment options for its customers.

Opinions: Santa Fe Irrigation District has received 9 reviews on Google My Business, with an average rating of 2.9/5. While the company has room for improvement in customer satisfaction, it remains a well-established water utility provider in the region.

Santa Fe Irrigation District is a water utility company located in Rancho Santa Fe, California. The company is dedicated to providing reliable and efficient water services to residents and businesses in the area. With a focus on maintaining high-quality water standards and ensuring a consistent supply of water, Santa Fe Irrigation District is committed to serving the community's water needs.

The company's facilities are designed to be accessible to all customers, with wheelchair-accessible parking and entrance options available. Additionally, Santa Fe Irrigation District accepts debit and credit card payments, providing convenient payment options for its customers.

However, the company has room for improvement in customer satisfaction, as evidenced by its 2.9/5 average rating on Google My Business, based on 9 reviews. While this rating is not ideal, it is essential to note that Santa Fe Irrigation District remains a well-established water utility provider in the region, and the company continues to work towards improving its services and customer experience.

👍 Reviews of Santa Fe Irrigation District

Paul F.

1/5

this is absolutely the worst utility experience I’ve ever experienced in my life as an adult, which is now approaching 40 years. They are archaic in their technology and just absolutely incompetent.

Daniel W.

1/5

Received a bill for over $12,000 after our normal bill is a fraction. As it turns out, the month prior it just so happens that they had a new meter installed at my house. Interesting! When I asked to speak to a manager several times, I never received a call back and was told by the receptionist that they were a “for profit” company and that their meters cannot ever be wrong, so I had no option but to pay or they’d turn off my water. Horrible! Twelve thousand dollars worth of water in 2 months!! I mean, my home would LITERALLY be under water with two Olympic swimming pools worth of water on top of it. But they see no problem billing that to me as if it’s totally normal.

Google U.

5/5

No one ponders the challenges of delivering clean, safe water reliably without drama. The staff at SFID delivers on that promise daily, year end year out, yet we only care that clean water comes out of the tap when you open the faucet. Thanks to the staff at SFID for delivering for their customers. If you sign up for the AMI portal, the SFID policy allows for leak credit, but you must sign up in advance.

J M.

1/5

No help at all. I am very disapointed.
When you call they talk down to you.
I am sorry I do not have a gardner, or, like one "lady" asked, "no maintenance crew?"
Gosh. I did not know that was a requirement to live here.
Keep hiking up my bill. I guess I deserve it. Right?
Update.
Because I do not understand the issue they sent a WONDERFUL field supervisor out to explain the problem to me. Kudos to him!! After that I felt a little better knowing what it was and what to do. But what I can't understand is not getting a new smart meter. This is a very important upgrade and I am now singled out. I have to find a trustworthy plumber to do this but finances and trust issues will take awhile. I am a little sad that I am the only one that got passed up because of a small leak. Oh well. Privileged comes before trying hard to survive. I miss my late husband:((

Julie B.

1/5

We had a leak that was not identified until 2 months later. I asked for mercy to lower the tier of water usage that was wasted as the bill was more than a house bill but no sympathy. Poor customer service

David L.

5/5

They have Corralled our horses on occasion! being part cowboy, when they pick a lock and get loose .
We really appreciate them and the job they do.

Rob B.

2/5

We get water, so that’s good. The people who check the water meters are cool. As others have mentioned, dealing with their customer service quickly turns into a farce.

Hugo Z.

5/5

We're a contractor here in Solana very impressive with their quick service thank you