American Arborist Supplies - West Chester, Pennsylvania

Steven M.

Excellent experience!! Ordered the GRCS (Good Rigging Control System) over the phone, picked it up 2 days later plus a couple spools of rope. Decent stock and fair pricing - my new favorite local supplier for tree stuff!

Robert S.

I went to the website and it was down. Then when it was back up I ordered a set of chipper blades for a 1250 vermeer. On the website it had the right blades (2-12" & 2-8"). They took they processed payment and then days later, when I asked for a shipping number, they informed me they were on back order for possibly 2 weeks. I sent an email asking why they would take payment when they didn't have product. So the response was "it was a mistake" and they will contact the distributor for an overnight drop shipment. I wasn't overnight. I called and asked for a shipping number and the owner said it will be there Thursday. A package came on Friday. 4 sets of 8" blades. So I rush to call them and the owner said, "that's what your chipper takes because it says it on my computer." I informed him he is wrong and it even shows the right set on their website. So he said he would work it out and call me back. Talked to him on Monday and he said he was busy but he would work on it. About 5 hours later he said, "vermeer will not release these 12" blades to outside vendors." He informed me that I should buy a different chipper next purchase. I contacted vermeer and they said it wasn't true. So I found a different place and bought 4-12" blades at a cheaper price than the 4-8". I do not do business this way and I feel if you tell someone something it should be true and not just lip service.

Stephen P.

I brought my husqvarna riding mower into AAS after less than great service from another service provider. Mike immediately went to bat for me getting the busted CAM on my B & S engine covered under warranty (including labor). He couldn't have been more helpful or knowledgeable about the process and the documentation needed. Always a pleasant demeanor on the phone and in person, I'm very pleased with the service I received in getting my engine repaired. I also bought a new chain for my saw which Melissa changed and cleaned up for me right at the front desk while having a nice, relaxed conversation. I highly recommend these folks!

Chris B.

Great customer service and wonderful company to work with. Whenever I have an issue they are knowledgeable about getting it fixed and turnaround time after service is always great. If they are busy, they always call back in a timely manner to ensure issues are resolved and questions answered. Highly recommend.

Nitzia V. G.

Bad experience buying online after being convinced by Owner (this store was not first option but I convinced my team, oh well...)

After a week my order was not shipped nor was I contacted. Ended up cancelling and going back to the first option (to which I had to pay expedited shipping since we had already wasted a week with this supplier)...

If you buy online make sure you keep an eye on it, don't get too comfortable... contact them.

Justin S.

For a new climber looking to get into tree care, I'm glad I came here. Dave was very friendly, patient and knowledgeable. He put up with my greenhorn questions and walked me through every piece of equipment I would need to get started. I walked away with all the gear I needed in order to get started and I did so with confidence in my purchases thanks to Dave and the very friendly staff. Their prices are very fair compared to anything I found online and the staff is great. I'll happily be going back again soon for additional gear.

Iftekar K.

Awesome store for any Husqvarna service. Little pricey but you will have your tool fixed. Good follow-up that shows they care. Only one time had a delay in service when they kept my power wash for more than 45 days. Hence 4 star otherwise they are 5 star. Good staff who has knowledge which save my time.

Philip G.

I don't know of any other store in this area where you can hang in a saddle before you buy it. Isn't that the only way to know if it's truly a fit for you? American Arborist flies in the face of modern convention, e.g. stores that don't stock ANYTHING anymore. On the contrary, chances are in this place you can see/touch/feel & buy whatever it is you want, right off the showroom floor. Great store, great people. Love it there.