Cathi L. ?. K.
5/5
I had been sick for a couple of months; my doctors couldn't figure out what was wrong, and I checked myself into the ER as a last effort to get better.
In the ER, I was met by several nurses and doctors who genuinely cared about helping me. Specifically: Andrea, RN; Nasiag,RN; Veronica, RN; Kristina, XRAY TECH; Cayse, CT TECH; and Dr. Lindburg, MD. They each made me feel confident that they not only cared about my illness but that they would work hard to figure out the cause.
Upon admission to the 3rd floor, I was thoroughly impressed with the level of care I received. There are so many people who made a difference to me, that I'm sure I forgot to get everyone's names, but I tried, and will be writing a long letter to the hospital praising the quality care given. Every single person I met went above and beyond to ensure I had everything I needed to make my stay better. The housekeepers, transporters, maintenance workers, dietary personnel, nurses, doctors, and EVERYONE were compassionate and caring. There are a few I'd like to mention by name because they truly deserve recognition.
First and foremost, Caressa, RN, nurse leader; She made sure I knew that I could go to her with everything because she wanted the best for both her nurses AND her patients. At 8:00 p.m., CARESSA was still here, giving me pain medication and an ice pack before leaving for the night. She put in a full day yet still cared enough to make sure I was given what I needed to start the night off in as little pain as possible. Caressa, thank you. What you do is noticed and is so very much appreciated. You are God's angel on earth. Thank you so much for the love and care you gave.
Lisa, Dietary – very pleasant, helpful. Made sure the food was within reach and offered assistance if anything else was needed. Most of all, though, she's a kind, FRIENDLY person.
Brooke, PHLEBOTOMIST – Brooke is really someone special. She was my phlebotomist every morning since I arrived, and she’s got the best attitude! She’s always smiling, she has a wonderful bedside manner, she explains what’s needed and why, she’s patient and caring and very considerate of what the patient needs. She’s skilled at her job, finding veins and getting blood on the first try, then offering assistance with whatever else might be needed before she leaves. As a patient, we never look forward to getting blood drawn, but I DID always look forward to seeing Brooke in the morning.
SHERRY, ENVIRONMENTS SERVICES – Very friendly, funny, ready with a joke, professional, even humming while she works. It's obvious she loves her work, loves making patients feel better, loves people!
MEGAN, RN – Megan is an amazing nurse, very caring and concerned. MEGAN: you, of all the nurses I've met and seen, deserve recognition; you are such a joy to be a around, you worked hard to ensure I was being taken excellent care of, that I was as pain free as possible, that my meds were given on time, that my questions were answered – even questions that my doctors didn't answer, you called and GOT an answer for me. That's above and beyond!! You have a great sense of humor, and helping patients laugh is healing. You give 100% of yourself to patients, you love what you do, and it shows, so THANK YOU! Thank you so much for being my nurse.
WILNER, PCT – He came in and introduced himself first thing. Brought coffee, made sure my area of the room was neat, offered assistance, and generally made me feel like he cared about my recovery. He's friendly and professional and a wonderful Patient Care Tech.
MARTINA, RN – her shift started out difficult and only got worse as the day went on! Knowing that Martina was there if I needed help gave me great comfort. Knowing that she really CARES about her patients allowed me to relax and heal.
There are so many more people, but these were exceptional. I highly recommend Bayonet Point; they'll be my hospital of choice from now on!