Big Rock Garden - Waimanalo, Hawaii

Kristyne T.

Excellent customer service. Chelsea was very helpful and informative. We will be back and will share with others how happy we were with our purchases.

Diana L. V. R. H.

All I can say this team is simply AMAZING!!!! The best customer services I’ve had in a long time. Today I spent over 2hrs trying to select palm trees and plants, pots, etc, Chelsea, Mike and their team were extremely patient and accommodating. They offer great advice and my whole experience is great, every time I see them. Mahalo to the best team!!!

David K.

Good people and Very helpful employees. But I learned the hard way what a pain projects can be if buying here. Purchased a bunch of rocks. Wanted to make sure I did not have to make multiple trips so I over estimated on the number of rock bags. Went to return 1 extra bag and was told there is a 20% restock fee and only store credit. Its hard to estimate any large project so I figured returns would be no issue. I prefer to buy local, but in this case its just much more convenient to hit up home depot or major hardware store knowing I can avoid the return hassle.

blisflvolcanodweller

I visited Big Rock Garden in Waimanalo to purchase stepping stones for my yard. My first visit to their business over a year ago was at their old location in Mapunapuna. Richard and Pat (owners) have poured a lot of thought and effort into creating a beautiful nursery and showplace for their unique landscaping enhancements. I was impressed by their displays of water features, samples of landscaping rocks, pavers, rock tables and rock benches. They fabricate on-site the moss rock veneers which upgraded my sad-looking concrete block yard wall into a beautiful, authentic-looking rock wall—a perfect backdrop for tropical plants, which Big Rock Garden has in abundance! They have a great variety of very healthy looking plants along with a large selection of ceramic containers.

Chelsea’s and Richard’s customer service was stellar. The employees all were pleasant, helpful and efficient. Chelsea showed me their stepping stone inventory, as well as a sample arrangement of rocks. They have photos of prior installations of their products to help customers hone in on designs. They don’t do installations themselves, but they provided me with a few referrals for delivery/installation.

Chelsea kindly took me on a cart tour of the grounds as we discussed plants. What struck me most besides all their congeniality was the attention paid to creating a visually appealing nursery and showcase.

Next time I go plant shopping, Big Rock Garden will be my first stop.

Nancy V.

We're searching for bougainvillea and so have been to most of the garden stores on the island. What a joy to have found Big Rock Garden! Chelsea walked us around enough to introduce us to the different areas, then left us alone to explore. They have everything you could possibly want in the most beautiful location imaginable. There are pots galore, plants, flowers, statues, fountains and ponds. Go here! You won't be disappointed. The staff is extremely friendly and helpful. They were able to answer all of our questions. It was a wonderful experience.

Claudia B.

Fabulous place to find gardening inspiration. Chelsea was most helpful and patient as we wandered around. We had never seen so many types, shapes, sizes and colors of rocks... colorful pots and amazing plants. Make sure you see Mike's hybridized lavender colored hibiscus... and the huge desert rose!!!!

Lindsey F.

I LOVE Big Rock! Visiting their showroom is so inspirational! We were really excited to use their old lava flow veneer on our new house and on a retaining wall and it looks FANTASTIC! I could not be happier! All of our neighbors love it too! I've now experienced both: We had a traditional rock wall outdoor shower in our old house and all kinds of critters lived in there, including toads! That is one thing I really like about Big Rock veneer, no place for those critters to hide! Plus with the CMU underneath I feel like it's way more solid construction with the veneer. Plus hearing what a friend recently paid for a traditional rock wall, the price with Big Rock is WAY better. On top of a superior product, the customer service is excellent! Always friendly and very helpful. I highly recommend Big Rock!

Mama D.

I love this place! Chelsea, Mike and Kalani were the best. I had a specific vision in mind for a fountain that I wanted, but they did not have. But, the team took my vision and made it come true. Chelsea would not let me leave until i got exactly what I wanted. In the end, they created this beautiful Buddha fountain for me, and I could not be more happy. And, the price was more than reasonable. I HIGHLY recommend Big Rock. You wont be disappointed.