City Mill - Pearl City - Aiea, Hawaii

Chance W.

I was approached today in the store and told I had to leave my bookbag at the front of agree to have it searched.While I'll understand this is an anti-shoplifting policy, I elected to leave instead. My reasons are:

1: I consider this a discriminatory policy. Unless you are going to confiscate the purses of women shoppers (and I have not seen them doing that), it's unfair to only target mostly men.

2: Inconsistency. I have shopped here dozens of times with my bookbag, interacting with associates and have never been told to remove it. Even this time, the associate at the front greeted me, but said nothing about the bag.

3. Inconvenience. Hawaii bag policy. Because we are not supposed to be using bags for environmental reasons, it makes sense to always have your bags on you. For a place where I'm going to be getting hardware and often heavy objects or chemicals, I'd prefer to get and use my book bag than a tote bag.

Age

9/30/2021 Made a stop at City Mill to have them make a spare key. The gal who made it was quick and was sure to tell me to keep the receipt so that if the key didn't work, I could bring it back and they could recut it. I also stopped at the paint center to ask the worker if he could match a paint chip. He said that he could and that I could bring in a chip sized a little less than the size of a nickel so it could be matched. I ended up wandering around for a bit to see what was new since they rearranged some parts of the store. They have a car care area which I hadn't noticed before. I like the cleaning supplies aisle because it seems that they have something to clean anything. When I went to pay, the clerk at the register (different person) again told me to keep the receipt so that if the key didn't work I could bring it back. When I tried the key, it worked just fine. I love City Mill!

Super helpful workers! They always help me find what I'm looking for. I can also call to see if they have what I need & they'll even tell me what aisle it's in so I don't have to wander around when I get there. I was looking for something to get rid of the white spots on my desert roses so I was referring to my phone. The worker showed me a spray that he said would be helpful & not damage my plants. It worked! I'm happy that we have City Mill..A local company with a wide range of products and awesome employees!

Lexi B.

I love coming here for great price items and the Sales Associate Fa is so sweet, very helpful and customer service is exceptional!!

Tony W.

Helpful staff took us straight to the item we needed. Handy location for us.

clifford B.

They carry everything from A to Z, friendly staff and very helpful.

Aaron T.

Good place to shop for home improvement. They have a large inventory of products. The staff member who assisted me was helpful. However, there is a common "problem" across all City Mill stores, and it has to do with its lighting. It feels a bit gloomy when you walk into the store. So personally I think the store can be more welcoming with the right lighting.

Jason K.

The whole staff was warm and friendly asking if I needed help. Irwin was super helpful walking me around the store to find everything I needed for my shower repair. Amazing service! Happy I wen there

Dina S.

My husband and I were at the Waimalu Plaza store today and we want to give praise to Associate Gary who went out of his way in helping my husband with answering (or getting) his questions asked on a product that he purchased. Gary was very kind, patient and friendly. I very rarely write a review but when an associate goes out of his (her) way to help their customers, they deserve praise and a high review.