Dana's Bakery - South Hackensack, New Jersey

Matt S.

Ordered a dozen cupcakes from cupcakes.com which are supplied by Dana's Bakery, I found out later.

They came in an enormous box, with insulated wrapping, cold gel packs, and lots of air. The actual box of desserts was small, about the size of a large textbook. One dozen "normal" (not mini) cupcakes inside, each about the volume of two ping pong balls.

The cake was a bit dry, the frosting was overly firm and slid off the cake in one overly sweet mouthful. The cake itself was probably two bites.

So a dozen cupcakes for $79 at two bites each? That's over $6.50 per cupcake. For how they tasted, they would have been too expensive at half the price. What a rip off.

No wonder cupcakes.com doesn't provide any sense of scale in their photos.

Cannot recommend unless you have money to burn and would rather look at treats than eat them.

Brittany C.

The owner is absolutely wonderful!! The cookies I ordered were out of stock, so she herself called me and arranged for a replacement that would be here for my son’s birthday . I have never dealt with a company whose owner takes such pride in their business that she would call herself . We order from Dana’s regularly and we are all obsessed with her cookies!! Everything we have gotten has been so delicious and fresh!! Worth the money, you won’t get any better gluten free products elsewhere I promise !! Forever a huge fan of Danas !!

Christopher C.

Pros: 2 day delivery, delicious cookies, vegan, dairy free, and gluten free options (got their 12 box of mixed vegan and gluten free, was great!)

Cons: expensive

Had these delivered to Baltimore MD and they showed up on time.

Yeon S.

Furious about their unprofessionalism. This business is not set up for success. I ordered $145 worth of macaroons online for baby shower and received majority of them completely melted, out of shape, unable to be used. When I asked for them for help with pictures sent, they said nothing can be done because I didn’t spend extra money on “insurance”. In fact, they just told me to use the damaged macaroons. Would you serve these at your own baby shower?! I’ll be looking into filing a lawsuit. I don’t mind wasting couple thousand dollars to get this place’s business license suspended. This is a fraud way of sales without consumer in mind. And if I don’t action on it there will be more victims in the future.

Amanda U.

I have been a huge fan of Dana's Bakery for the past couple of years, so much so that I recommended my company start using them for employee anniversary gifts each month. Initially, this led to a great business relationship, but over the past four months, things have gone drastically downhill.

Our entire list of July orders went missing, despite having paid for them. After discussing the issue with the owner, she assured me she would do everything in her power to rectify the situation and even promised to credit our account for one order that was significantly overdue and never delivered. Trusting that this was an honest mistake, I gave her another chance with our August order. However, some deliveries were made while others never reached my employees' homes.

I attempted to contact the owner multiple times via email, phone messages, and eventually Instagram messages, which was the only way I received a response. It seems there is a lack of concern and communication regarding our orders. To this day, July’s orders are still missing, with no tracking information provided despite repeated requests.

I emailed the owner earlier this week to express my disappointment, given our longstanding relationship, but received no response. We have spent thousands of dollars supporting her bakery, and it seems there is no regard for customer service. If you are considering starting a business relationship with Dana's Bakery, I highly recommend exercising caution. They may say what you want to hear, but the follow-through is lacking. If needed, I can provide copies of the emails exchanged.

I wish Dana's Bakery success, but if these issues persist, I am concerned it may all begin to fall apart.

C W.

Ordered the Mallow Mac (salted caramel) and they are delicious!! I live on the West Coast and they arrived within 2 days once shipped. The ice pack was warm and no longer cool but the macarons arrived not melted and not a single crack. I was very nervous about what to expect. It’s fall and not super warm where I live so I would be worried if it shipped in the summer that it would melt?!?

Anyways, very pleased with the product and happy I finally got to try some of Dana’s treats. I follow her on Instagram and she’s seriously so fun and seems like a really sweet person and she always replies to my messages 🥰! Great customer service. Will order again.

Leslie R.

I used Dana's Bakery for delicious macarons for my Colorado wedding. Not only were the macarons absolutely delicious (and ALL GONE by the end of the reception), Dana and her stadd made the whole experience incredibly easy to place the order, figure out the proper number I needed, and have the macarons arrive on time--there were ZERO problems. We didn't have to do a thing but pick out our flavors, pay the bill, and voila! Dana makes an incredible product, made it easy for us to have her delicious treats across the country, and the guests raved about the product. Thanks for making this part of our day so wonderful!

Courtney

All of the macarons are perfect! Our order was swiftly process and the cookies are perfect.The sugar cookie macarons taste like a perfect sugar cookie and the birthday cake macarons have perfect birthday cake flavor. The cookie dough was heavenly and my mom said the CoconutSnomac was like eating a cloud. I am highly anticipating eating the Fried Oreo flavor as I am gluten-free so I can never enjoy the favorite at the summer fairs.

December 30 2022 update: The Fried Oreo was perfect and tasted exactly how a fried Oreo should taste.