Desert Horizon Nursery - Queen Creek, Arizona

Shelli B

Avoid Desert Horizon Nursery– No Warranty, No Accountability

I had a very disappointing experience with Desert Horizon, and I want to warn others before they waste their money here. I purchased several plants, only to find out that this nursery has a shockingly poor return policy—they only offer a 1-day warranty! That’s completely unacceptable for plants that can take time to show signs of stress or disease.

Within just a few days of bringing my plants home, several of them started wilting and showing signs of poor health despite proper care. When I contacted the nursery, I was told they don't stand behind their products beyond the next day after purchase. I was essentially out of luck! It feels like they’re happy to take your money but have no interest in ensuring their plants thrive once they leave the store.

A quality plant nursery should be confident enough in the health of their products to offer a reasonable guarantee—at least a couple of weeks, if not longer. But clearly, Desert Horizon isn't willing to take any responsibility. I’ve never encountered such a limited policy at other nurseries, and I won’t be coming back.

If you're looking for healthy plants and a company that stands behind what they sell, I recommend going elsewhere. Save yourself the headache.

Kristi Yates

Super friendly and knowledgeable staff! What a delight they all were! We found the plants we wanted amidst rows and rows of beautiful plants of all varieties. Well laid out grounds with so many choices. I highly recommend Desert Horizons Nursery! 5 stars all the way!

Carlee Castle

The customer service at this nursery is very disappointing. Save yourself the brain damage and go somewhere else. I came down to the nursery and hand picked the plants that were supposed be in my yard, because I was looking for healthy thriving plants. While checking out the cashier told us that delivery was 4-5 weeks out. She then told us the date and I put it on my calendar. The date she set was actually a month later. Come delivery day, they bring some rinky dink plants completely different size than the one I personally tagged. Frustrated by the whole process I call and the manager had the worst customer service. She charged me an extra $20 because the cashier charged me for the wrong plant. I personally think that they should have just brought the correct plants. But I paid the $20. The way the manager spoke to me was so ridiculous. She wouldn't let me talk. Talked over me. Raised her voice. She said they have young girls working the front and it's my fault for not looking at the invoice. I'm sorry, what! She then said that I should shop elsewhere in the future. She acted like she was doing me a favor by bringing the correct plant after waiting forever for them. I definitely wouldn't want this lady in front of my customers. She is a hot headed loose cannon that frustrated the situation 100% more than it needed to be. They finally bring the right vine and they looked like a shell of what it was when I picked it. They did not look even close to how they did when I picked them out. Only 1 flower on both vines. When I picked them they had hundreds of flowers. Either they don't care for the plants after you pick them or she switched my tag to the worst looking ones she could find and by the way she acted on the phone I could totally see her doing this. I also feel like my trees I picked look less healthy after it taking 2 months to be delivered. I got some stuff at Home Depot and their vines looked way better than the ones they brought, which is sad for a nursery.

Laila Davidson

Tons of plants to choose from, big and small, indoor and outdoor. Everything looks really healthy and prices are reasonable considering you’re purchasing healthy plants.

J. R.

Great nursery with lots of options! We needed some very specific plants for our yard, and were able to easily find most of them, thanks to the large labels the nursery posts next to them. I was a little disappointed that the many employees that were working were so focused on restocking that they were difficult to approach when we had a question, but if you're not afraid to roam the whole place, you can probably find what you are looking for!

leslie gatlin

My stepdaughter bought a f
2 pots, a 6.99 bag of soil, and a small plant for $54.99. It seemed a little expensive to me, but she was happy with her purchase. But outside of the purchase, this place is gorgeous. I've seen it many times heading to my sisters place and always wondered what kind of stuff was in there. PLANTS, PLANTS,... some pots and PLANTS, lol. They clearly care and maintain the grounds along with the plants exceptionally well, and while it was hot as Hell outside too but they had a great mister system and lots of shade. We'll probably come back again but will be more wary of the prices and Queen Creek sale taxes.

ashley crampton

Brought the wrong trees to install, and then their wholesale manger wouldn’t fix the problem. Told me to get a refund and hung up.

Edit: changing from 1 star to 3 stars ONLY because of the super nice understanding gentleman that helped me when I went to the nursery to straighten things out. He was able to locate everything we originally picked out and immediately returned for install.

bee tie

I absolutely love my new plants! I was impressed with what was available to purchase! All the plants looked really good! I didn't see any that were dying which shows me that those who work at this nursery take great care of the plants! Thank you!