Entertainment Earth - Simi Valley, California

Address: 61 Moreland Rd, Simi Valley, CA 93065.
Phone: 82550090.
Website: entertainmentearth.com
Specialties: Collectibles store, Figurine shop, Toy manufacturer, Toy store, Wholesaler.
Other points of interest: Delivery, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Appointment required, Checks, Credit cards, Debit cards, Credit cards.
Opinions: This company has 458 reviews on Google My Business.
Average opinion: 4.7/5.

📌 Location of Entertainment Earth

☎️82550090

⏰ Open Hours of Entertainment Earth

Monday: 7 AM–5 PM
Tuesday: 7 AM–5 PM
Wednesday: 7 AM–5 PM
Thursday: 7 AM–5 PM
Friday: 7 AM–12 PM
Saturday: Closed
Sunday: Closed

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👍 Reviews of Entertainment Earth

Entertainment Earth - Simi Valley, California

Michael T.

5/5

I have had two instances that have required me to contact Entertainment Earth, either by phone or by live chat on their website. Both times I have had very friendly and very helpful assistance when addressing my complaint/concern over products purchased and received. I have used Entertainment Earth to place pre-orders for up and coming waves of Masters of the Universe figures, in Mint in Sealed Case condition. Thus far, all three orders have been fulfilled, shipped, and arrived quickly and in excellent condition! Unfortunately for me, two of those cases have had issues with individual figures packaged within. I have spoken to representatives at Entertainment Earth and they have assured me that they receive and ship out the cases without opening them, in order to meet their sealed case standards. In the first instance, a figure was packed with an accessory that was not fully assembled/incomplete and unusable. Today's incident, a figure was altogether missing an accessory in its packaging. If you look at the figure on the left of the picture I have provided, you can see an empty space where the missing accessory should have been. This means that the problems lie with Mattel in terms of quality control.

Doug A.

5/5

Entertainment Earth never disappoints! When my recent order hadn’t arrived I was concerned that maybe I got hacked. I reached out to customer service who were quick to jump into action to track my order. They located my order and reassured me everything was ok. They sent me updated tracking and within 24 hours of contacting them my item arrived safe and sound. I will definitely continue to use them for all my collecting needs!

Brian F.

5/5

Very happy with the level of service at Entertainment Earth. I used to buy from the comparison but your prices & availability has won me back. I have been truly satisfied with the level of service when when there is an issue with an item. Thanks for always improving and keeping the collector in mind when packing & shipping merch. A++👍

Gary W.

5/5

I love Entertainment Earth!! Excellent assortment of collectibles and even better customer service! I also love how they pack each shipment with care (they definitely prep your order to combat UPS’s rough ride 😉).

James I.

5/5

I make several purchases at Entertainment Earth every year and love their fair prices and huge catalog of figures. Fantastic place for collectors, as they ship their items with great care. I order a lot of items, so at times during shipping once in awhile an item is damaged. When this happens they are always quick to respond and make it right. I highly recommend Entertainment Earth for all your collectibles!

Jeremy W.

5/5

I had to cancel many preorders due to having to pay for tag and taxes for a new car after I had a wreck. I asked customer service to cancel all outstanding orders as I had to pay for a $2000 tag and action figures were no longer in my budget. So they cancelled my orders and I had some where I would be charged shipping penalties due to the cancellation. I asked if those could be waived due to the situation and the CR Rep took care of everything. I was disappointed I had to cancel my orders, but was super thankful and extremely happy with the customer service I received. No back and forth no attitude, my issue was taken care of in one email. Fantastic and why I will continue to be an Entertainment Earth customer always. Thank you guys for everything and hopefully I will be able to get the figs I cancelled later on 🙂

Esther T.

5/5

I've ordered from them several times and the experience has been pretty good. When there was an issue, they offered a replacement or a refund. My recent replacement experience was better than before as they used UPS instead of Pitney Bowes and it looks like my replacement shipped already. Overall, pleased with the changes and the experience!

Brett G.

5/5

There are times I haven't been able to pay for my pre-orders. They have worked with me to give me time to get my funds. No hassle. They always say thank you for letting them no WITH NO PROBLEM at all. I highly recommend Entertainment Earth. They are very courteous and very helpful.