Farmers & Merchants Bank - San Juan Capistrano, California

Chet Johnson

Been banking here since I was in middle school. Best customer service I have experienced anywhere, which means a lot as money can be stressful topic. They are always helpful and a phone call away vs my experience at credit unions where I cant ever get a real person. There fraud department is great too people at this branch will go to bat for you and do the heavy lifting. Aldo, Brianna, Jabron and Marcos are as good as it gets.

S Sobhan

I had to go this branch to sign a joint check that was written to a services business and myself by my insurance company. I showed up with my CA DL that had the name and address as was printed on the check. The teller asked for a ID from the services business representative and myself. She had both of us sign it in her presence and noticed that she wrote down more detail from my DL, including name, address, expiration and issue dates, than I knew was there. Then she asked me for my finger print on the check! I have been banking for many many years and have been in many banks in US as well as in the EU, but I have never even heard they need a finger print in addition to proper ID to deposit a check. I can see providing a finger print for such thing as a passport application or will but never to deposit a check. I was surprised and very irritated with what I saw here. I could not help but come away with the idea that the color of my skin had something do with it as the other party did not need to provide a finger print.

The service at this bank is totally unacceptable. I do not bank at a Famers and & Merchant Bank; I have been a credit union client for the last 28 years and visiting this F&M Bank branch provided a reminder why I should stick with my credit union!

Joh Chua

I was dreading having to update my banking information since my financial information had been compromised, and Aldo listened to my concerns and helped me choose the right accounts for my purposes since my old accounts weren't being offered anymore. As a consumer this branch has always been positive and trustworthy and Aldo encompasses all of the right things with the institution, and it's his integrity and customer service that makes me want to actively stay with this specific bank instead of going to another institution. Aldo sat with me, listened to my concerns, recommended the right products for me, answered all of my questions, and followed up with me to make sure everything was in order like checks and debit cards. I cannot recommend his service enough. In an age where most banks treat you like numbers and dollar signs and outsource their service to centralized call centers, having someone face to face to assist me with my financial concerns was an absolutely fantastic experience.

Peggy Day

I recently needed to open a new account. The F&M staff member who assisted me was very professional and helpful. I appreciate a local bank who cares about customers.

Kerry Ferguson

Farmers & Merchants Bank is the absolute best bank in San Juan Capistrano, CA. They never fail to go above and beyond to handle any need professionally and with care. Marco's Reyes is an outstanding leader as well. Even though we have moved to another state, we continue to benk with F& M because of this.

Annabel Portugal

Business and personal banking client here, exceptional customer service!!

Jack Mathis

Some really nice ladies working here, but general customer service is pretty weak, especially if you call in. Half the time or more, nobody answers the phone. Don't bother leaving a voice-mail. I've never received a return call. Bizarre! No way that I would bank here, but the business that I do books for does, so I'm stuck.

Eric Groos

Great employee, very community base banking institution. They treat you as a person and very helpful in my personal needs. I came from a big corporate bank that really didn't work for or with me.