IDHS McDonough Family Community Resource Center - Macomb, Illinois

Introduction

Located at 740 N Sherman Ave, Macomb, IL 61455, the IDHS McDonough Family Community Resource Center is a vital hub for social services in the heart of McDonough County. Operated by the Illinois Department of Human Services (IDHS), this center is committed to providing assistance and support to individuals and families in need. This comprehensive article delves into the main services, location, unique features, practical information, and positive aspects highlighted in customer reviews of this essential community resource.

Main Services

• Social Services Organization: The center offers a wide array of social services, catering to various needs and challenges faced by the community.
• Crisis Intervention Services: The center is home to a Rape Crisis Center, providing free and confidential crisis intervention services, counseling, and advocacy for victims of sexual assault and their significant others. This service is available to residents of Hancock, Henderson, Knox, McDonough, and Warren Counties, with a hotline at (309) 837-5555.
• Customer and Provider Services: The center manages DHS services, programs, and facilities, ensuring smooth operation and access to resources for both customers and providers.
• Early Intervention: The center provides assessment services for children aged 0-3 who may exhibit developmental delays, connecting families with appropriate early intervention programs.
• Mental Health Services: The center offers information, assessment, and referral services regarding mental health and mental illness, promoting mental well-being in the community.
• Residential School Services: The center facilitates residential education and outreach programs for children with disabilities, ensuring they have access to quality educational opportunities.

Location and Access

The IDHS McDonough Family Community Resource Center is situated in the downtown area of Macomb, a small city in northwestern Illinois. The center is easily accessible, being close to major intersections such as N Sherman Ave and E Jackson St. For those using public transportation, the center is served by the Macomb Area Transit bus system. Parking is available on-site, with wheelchair-accessible spaces provided for visitors with mobility needs.

Featured Characteristics

• On-Site Services: The center offers a range of services under one roof, providing a convenient one-stop shop for community members seeking assistance.
• Wheelchair-Accessible Facility: The center is designed to be wheelchair-accessible, with a ramp at the entrance to accommodate individuals with mobility challenges.
• Confidential and Safe Space: The center prioritizes client confidentiality and provides a safe, non-judgmental environment for all visitors.

Practical Information

• Address: 740 N Sherman Ave, Macomb, IL 61455, United States
• Phone: 3098334127
• Website: dhs.state.il.us
• Hours: Monday-Friday, 8:30 AM - 5:00 PM (closed on public holidays)

Positive Aspects from Reviews

Customer reviews highlight several positive aspects of the IDHS McDonough Family Community Resource Center. Many appreciate the quick and efficient service, particularly in a small-town setting. The center's staff is often praised for their politeness and helpfulness, making visitors feel at ease. The center's ability to provide immediate assistance, such as with food stamps for a single mother and her child, demonstrates the center's commitment to addressing pressing needs in the community. These positive aspects contribute to the center's average opinion rating of 4.2/5 on Google My Business, with 58 reviews to date.

👍 Reviews of IDHS McDonough Family Community Resource Center

Heather D.

5/5

I enjoyed being in a small town because you get a lot quicker service + they are always polite and helpful

Danika H.

5/5

Super helpful I’m a single mother with a child who just moved here they were able to help us with foodstamps immediately

Moriah H.

1/5

I'm only leaving a star because unfortunately I have to! This place is an organization that is funded for families who are in need of help! Therefore you should make sure all areas including this one in macomb IL have employees who have that understanding and treat that with compassion to the ones who give them a job to begin with! And understand that parents with children will come into this building. With saying that anyone in their right mind knows, not all children are able to sit still and be quite! Esp a two year old at that. So when you ask them to sit wait for an interview and have them sit in a room have them close the door, yet another employee comes up tells them they cant have door closed explained trying to keep the two year old in here, the door gets opened... wait thats not it, gets told to keep the two year old quite. Because they are having interviews in the next room. Completely disgusting whoever they had in the office today needs to do better! You have no idea why someone is there asking for help and it's not your place to judge or be disrespectful do your job with some heart or find another job, because without them you wouldn't even have a job. Read into why your job is even a job to begin with.

Russell A.

5/5

These people are awesome and sincerely care about you and your family. They work hard and are sometimes overwhelmed (does too high of a work load sound familiar to you?), but they trod on after you leave or call will take of you. Don't fret.

Nunya

5/5

What can I say it's always so nice to have a professional and personable individual answer the phone. Their happiness and professionalism just shoots right through the phone lines. It's so refreshing these days

Mia W.

1/5

I can never call and talk to someone directly. It always sends me to link card auto. Not good

Tiffany B.

1/5

Maybe yall should start answering your phone and respond to a request for call backs, would be great if I could get answeres instead of having to make my care taker dress me and escort me, one of whom yall dont pay for hours he works because yalls rehabilitation section "cut" back hrs on

Mary D.

5/5

Some one was there to promptly receive my recertification paper work. It really simplify the process to have a local office.

Heather D.

5/5

I enjoyed being in a small town because you get a lot quicker service + they are always polite and helpful

Danika H.

5/5

Super helpful I’m a single mother with a child who just moved here they were able to help us with foodstamps immediately

Moriah H.

1/5

I'm only leaving a star because unfortunately I have to! This place is an organization that is funded for families who are in need of help! Therefore you should make sure all areas including this one in macomb IL have employees who have that understanding and treat that with compassion to the ones who give them a job to begin with! And understand that parents with children will come into this building. With saying that anyone in their right mind knows, not all children are able to sit still and be quite! Esp a two year old at that. So when you ask them to sit wait for an interview and have them sit in a room have them close the door, yet another employee comes up tells them they cant have door closed explained trying to keep the two year old in here, the door gets opened... wait thats not it, gets told to keep the two year old quite. Because they are having interviews in the next room. Completely disgusting whoever they had in the office today needs to do better! You have no idea why someone is there asking for help and it's not your place to judge or be disrespectful do your job with some heart or find another job, because without them you wouldn't even have a job. Read into why your job is even a job to begin with.

Russell A.

5/5

These people are awesome and sincerely care about you and your family. They work hard and are sometimes overwhelmed (does too high of a work load sound familiar to you?), but they trod on after you leave or call will take of you. Don't fret.

Nunya

5/5

What can I say it's always so nice to have a professional and personable individual answer the phone. Their happiness and professionalism just shoots right through the phone lines. It's so refreshing these days