Kohl's - Rancho Santa Margarita, California

Kohl’s: A Comprehensive Overview

Kohl’s is a well-established department store offering a wide array of merchandise and services to its customers. Located at 22215 El Paseo, Rancho Santa Margarita, CA 92688, United States, and easily accessible via 9496359314, Kohl’s provides a convenient shopping experience for those in the Rancho Santa Margarita area and beyond. The company’s website, kohls.com, serves as a central hub for browsing products, accessing promotions, and managing online orders. Kohl’s has garnered a significant customer base due to its commitment to value, convenience, and a pleasant shopping environment.

Store Details and Services

The Rancho Santa Margarita store, like many of Kohl’s locations, is designed to be a one-stop shop for various shopping needs. It typically features a diverse selection of apparel, footwear, home goods, beauty products, and accessories. A key aspect of Kohl’s appeal is its focus on providing a seamless shopping journey, incorporating multiple channels - in-store, online, and mobile – to cater to individual preferences.

Key Features and Amenities

Several features contribute to Kohl’s positive reputation. In-store pick-up provides a convenient option for customers who have ordered online and wish to avoid shipping fees. In-store shopping itself is consistently praised for its organization and cleanliness, creating a comfortable browsing atmosphere. Furthermore, the store offers on-site services such as alterations, tailoring, and personal shopping assistance. For those seeking immediate gratification, same-day delivery is often available, enhancing the convenience for busy shoppers.

Promotional Offers and Discounts

Kohl’s is known for its frequent promotional offers and discounts. Active military discounts are regularly available, demonstrating the company’s appreciation for its service members. The store also frequently runs sales and coupons, providing customers with opportunities to save on their purchases. It's common to find Kohl’s Cash, a loyalty program that rewards shoppers and encourages repeat visits. The presence of credit cards (both debit and credit) facilitates easy and secure transactions.

Accessibility and Customer Support

Kohl’s demonstrates a commitment to inclusivity by offering a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that all customers can comfortably access the store. Wi-Fi is typically available, allowing customers to stay connected while shopping. The store also accepts cheques and offers a quick visit option for those with limited time. The average opinion of 4.4/5 on Google My Business reflects the generally positive customer experience.

Customer Feedback Highlights

Customer feedback consistently highlights the friendly and helpful nature of Kohl’s employees. One recent review described a positive interaction with a representative named Linda, who provided a 30% discount and demonstrated great kindness. This illustrates the importance Kohl’s places on customer service. The store’s organization and labeling system are also frequently praised, making it easy for shoppers to find what they are looking for. The emphasis on a well-maintained and clean environment also contributes to a pleasant shopping experience. The ability to utilize a Kohl’s card for additional savings is another frequently mentioned benefit.

Additional Points of Interest

Beyond the core shopping experience, Kohl’s often hosts special events and promotions. The store actively engages with the local community, further solidifying its position as a valued retailer. The store’s commitment to providing a positive and accessible shopping environment is a key factor in its continued success. The presence of ample on-site parking simplifies the arrival and departure process for shoppers.

👍 Reviews of Kohl's

George U.

4/5

After a wonderful lunch at Hanna's, my wife and I walked over to Kohl's as she wanted to look for a few pairs of pants, etc. The store was clean and nicely decorated, and all of the employees were pleasant and seemed to enjoy what they were doing. The prices are reasonable, and the store racks are so organized, labeled, and neat. My wife found two pairs of pants, and we headed to checkout. I used my Kohl's card, and the wonderful representative, Linda, gave me an additional 30% off and had a wonderful personality, and was so kind. Thank you, Linda. Highly recommended.

Louis R.

5/5

Great large selection of clothing, jewelry & household products. Spacious & well lighted store. Everything is well placed. The store is clean & has nice music. Staff is pleasant. Prices are reasonable and sale items are great. Location
and parking is terrific. Enjoy shopping at the RSM store.

J G.

5/5

Still an excellent location! Love when you can use all the coupons and cashbacks!

They have an Amazon return location inside, and you’ll receive a 20% off coupon to use at Kohl’s.

Also, they have a Sephora department inside too, this is fairly new. Our daughter loves it lol (Of course).

Staff is always kind and helpful.

Parking also offers electric car stations!

VV P.

1/5

told me I didn't have a Kohl's card holder (I'd forgotten to bring mine) so they made me sign up again which was rejected (probably because I already am a card holder and rewards member - the receipt I eventuall got even says so!) and subsequently put a negative hit on my credit report.

Doris D.

5/5

As I said before they processed my application quickly, for was pressed for time. I like to get things done & not waste a lot of time & the young man did it quickly & I was on my way. Thank YOU YOUNG MAN. DORIS (BACK WITH KOHL)

Colleen D.

5/5

I've been shopping at the RSM Kohls for 15 years, and have always thought the employees were friendly and helpful.

Debi G.

5/5

I love Kohl’s clothing. However, I do wish they still sold juicy couture clothing in the store.

Anri

5/5

Great experience, Mary Ann was really nice and helpful. Will be coming back.