McDonald's - Alabaster, Alabama

Natalia Nagorneac

Seems like cleaning staff sabotages job. Sticky floors, dirty tables, pile of yesterday garbage in the outside patio. Cuts on seats, unkempt patio plants add to sad impression. No wonder I was an only customer in the middle of Sunday lunch time.

Why not to put umbrellas for patio tables? Also the door on patio works one-way, to go outside, but it is not possible to come in.

As seen on photo, lights outside are on at bright sunny day - who needs energy saving when it is easier to increase prices.

Amanda Cortez

***Service was better but McDonald's has changed their nuggets and they are not good. Not to be reflected specifically on this location as negative. We had a better experience this time. Order was right. Drinks were better. The nuggets are terrible again though. Both the nuggets I bit into had hard gristle/fat. Order a burger, you'll have a better experience.

***NEW UPDATE 2 months later...
This place has gone downhill
We used to go at least twice a month and the past three times we've gone the service has been absolutely terrible and our drinks have been down right gross.
The first time our drinks were so bad we stopped at a gas station to get bottled sodas.
The second time nobody ever came to the speaker and car after car was just driving off so we did too.
We decided to give them another try and it was worse this time...
The guy on the speaker was rude "is that it?!" "Is that it?" Our order wasn't even done right and the drinks were wrong and mostly soda water. Sad to see this place decline so terribly after being one of our favorite fast food places to go.

This is the best McDonald's in town. The service is good, the employees are super friendly and the food is always right!

**Still the best McDonald's in town. Breakfast or dinner doesn't matter.

Clay M

Normal McDonald’s. They did do a good job putting the condiments on the burger instead told the wrapper.

Starr Singleton

The food would be good if the service was nice. I always have to fix my order twice and wait over my expected time. The only time it's correct or fixed is on the day shift. I don't know why this past weekend shift was odd. They were serving raw hot fries and not fixing my order correctly over three times I asked that I had to be issued a refund due to the unpleasant dissatisfaction. They didn't care and didn't want to help!

Alton Wray

I've never been bothered enough to write a bad review but this hole in the wall deserves it. Every time I order here the orders wrong, the food taste funny, the drinks are stale or watered down,the restaurant is filthy and for some reason after specifically asking for sauce the sauce is never included. Even at the window when I ask again I'm met with "the sauce is in the bag." No it's not, and when I go back in to ask for it I'm met with rude stares and can literally hear the lady from window making comments. I don't expect much from a McDonald's man but this is outrageous. I've worked fast food, I get it sometimes you mess up, or the fries get cold but I've never never seen a joint have such bad performance. Cooperate needs to get involved before these clown give somebody food poisoning or something

Nataliia Beaulieu (Natalie)

Nice McDonald's. I got my breakfast to go. They cooked it very fast. I got plain latte, sausage egg McMuffin, and oatmeal. Everything was delicious and cooked well. The staff was nice. This McDonald's looked clean. But the floor needed some cleaning. It was morning but already dirty floor.

Ashly Vargas

We had a mobile order and were making another order as well and the lady attending us was extremely hostile and after I accidentally said the wrong breakfast sandwich name she told me to just make another mobile order because she could not understand me while also mumbling “oh my god” under her breath several times. Absolutely disgusting behavior towards Spanish speaking people. I speak fluent English and if you do not want to speak to ALL people in a kind manner, do not work in a customer service place. I work in the food industry as well and NEVER in my life have I treated someone in that way. What a nasty and unhappy person someone must be to act like that. I did not catch her name but it was an older black lady that was working the orders and was at the second window. Again, absolutely disgusting and unacceptable attitude.

Stephanie Easterling

We went for the fries and of course they were good! My friend had a hard time ordering though, which is why I didn't give them 5 Stars.