Orchard Supply Hardware - Capitola, California

Jenae L.

Closing sale happening now!
Quick before all the good stuff goes first. Spray paint basically wiped out, lots of good patio furniture left.

Grab lumber here before it goes! Insane prices at the moment - up to 60% off items.

They even have Christmas items ready for sale so you can get a head start on holiday shopping for a great price. If you want to prep for Halloween, lots of fun decor here!

Employees are super friendly and are here to help you even when their store is going away. Nice clean bathrooms and plenty of parking

Lara B.

Tom and the team at orchard are super knowledgeable, helpful and friendly. Tom went above and beyond to help me with a household repair I was doing myself but was stuck on. That's the kind of service you can't get at Home Depot. It's more like an old fashioned hardware store. At least as close as you can get in this day and age.

sean C.

I went there this morning at 8am and purchased cement and mulch, got my pull tags then went to loading area, it was closed. I went back at 10am and it was still closed. I then went to customer service and asked if that department was closed on Sunday, I was told they should be open. He then called the manager on duty, Issac to ask when it would be open. He was told the crew was doing other jobs and that is why they were not open. No apology, no 'please give us 5 minutes', nothing. I asked for my money back and went to Home Depot, where I bought the same items for $6 less.

Matt O.

Friendly neighborhood hardware store with an awesome nursery! All of your tools, plants, paint, grilling needs, patio furniture, etc. in one place, and a very knowledgeable and helpful staff too. I love OSH!

Christine N.

Service with a smile. The people in the gardening department have been especially helpful to me. I have come in on several occasions asking for help with planting, feeding flowers, lawn care, how to turn hydrangeas blue, painting dead bushes and grass ad nauseum, and never once have I been greeted with an exasperated look or negative comment. Everyone there is so friendly, cheerful and helpful.

Eric I.

Some of the worst customer service I've ever seen.

Attempted to buy a HVAC air filter here. Was unsure where it was located so I asked for directions.

Was provided poor instructions and I was unable to locate it so I asked again. Was provided with the same poor instructions.

It appears they were too lazy to show me where it was located after I explained to them I was unable to find it with the instructions they provided.

I attempted to locate it again and was unable to.

Being thoroughly annoyed I just walked out. I saw no point in asking a 3rd time since clearly they didn't care about helping me.

I'm not sure what happened since my last two experiences including one in September this year were great with helpful employees. Things change in a short period of time I guess.

Went to Ace Hardware instead. Night and day difference in customer service! They actually cared about me getting the right product.

Paul S.

For years this place is the best for all your hardware needs. Great customer service. Never feel intimidated asking questions I might think people would feel Im dumb about. However, the past few times I have gone in and wanted to purchase something they have tags to pick up and the warehouse can't find. A little bit of a bummer but Ill still shop over home depot

Peter A.

Trying to find out if the store is open on Christmas to do a sink repair. Unfortunately, unlike Home Depot (which is very clear) the web site and internet listing for OSH does not say. All they say is "Christmas may affect store hours". This is a stupid and unclear message. I guess they want me to waste my time to drive down and try the door.

Jenae L.

Closing sale happening now!
Quick before all the good stuff goes first. Spray paint basically wiped out, lots of good patio furniture left.

Grab lumber here before it goes! Insane prices at the moment - up to 60% off items.

They even have Christmas items ready for sale so you can get a head start on holiday shopping for a great price. If you want to prep for Halloween, lots of fun decor here!

Employees are super friendly and are here to help you even when their store is going away. Nice clean bathrooms and plenty of parking

Lara B.

Tom and the team at orchard are super knowledgeable, helpful and friendly. Tom went above and beyond to help me with a household repair I was doing myself but was stuck on. That's the kind of service you can't get at Home Depot. It's more like an old fashioned hardware store. At least as close as you can get in this day and age.

sean C.

I went there this morning at 8am and purchased cement and mulch, got my pull tags then went to loading area, it was closed. I went back at 10am and it was still closed. I then went to customer service and asked if that department was closed on Sunday, I was told they should be open. He then called the manager on duty, Issac to ask when it would be open. He was told the crew was doing other jobs and that is why they were not open. No apology, no 'please give us 5 minutes', nothing. I asked for my money back and went to Home Depot, where I bought the same items for $6 less.

Eric I.

Some of the worst customer service I've ever seen.

Attempted to buy a HVAC air filter here. Was unsure where it was located so I asked for directions.

Was provided poor instructions and I was unable to locate it so I asked again. Was provided with the same poor instructions.

It appears they were too lazy to show me where it was located after I explained to them I was unable to find it with the instructions they provided.

I attempted to locate it again and was unable to.

Being thoroughly annoyed I just walked out. I saw no point in asking a 3rd time since clearly they didn't care about helping me.

I'm not sure what happened since my last two experiences including one in September this year were great with helpful employees. Things change in a short period of time I guess.

Went to Ace Hardware instead. Night and day difference in customer service! They actually cared about me getting the right product.

Christine N.

Service with a smile. The people in the gardening department have been especially helpful to me. I have come in on several occasions asking for help with planting, feeding flowers, lawn care, how to turn hydrangeas blue, painting dead bushes and grass ad nauseum, and never once have I been greeted with an exasperated look or negative comment. Everyone there is so friendly, cheerful and helpful.