Princeton Baptist Medical Center - Birmingham, Alabama

David R.

My 83 year old mother was admitted for surgery on Jan. 21, 2025 and discharged on January 25.
It amounted to 4 full days in room 4120. I didn’t catch names but the only 2 nurses that did their jobs efficiently with compassion and honesty, in my opinion was the shortest nurse assigned and the nurse that helped discharge my mother. The lady delivering meals wore earbud(s) as she worked which didn’t project interest in the patient nor did she ever respond when I attempted to speak to her.
The food wasn’t bad.
A couple of times the “plates/trays” from lunch and supper were not picked up until breakfast the next day. Bed linen wasn’t changed when I asked on day 2 and 3 even though I noted to the nurse that there was bloody seepage from a drainage bulb on the sheets. Finally after the sheets fell on the floor and showed dirt and grime was it changed. Pillow cases were removed but not replaced.
Almost every time I asked nurse for some lab result or timeline, they routinely said they would check and let me know within the hour, they never came back with any information. Personnel in the hall and at the nurses desk were routinely so loud with conversations and laughter, we closed the door to the room because rest was needed.
The ladies taking vitals were always happy, positive and answered questions without hesitation.
The surgeons and their assistants were stellar. Not only were the informative and answered questions with promptness and compassion, their word seemed to carry weight with nurses and things were done quickly. Upon discharge, my
83 year old post surgery mother was wheeled to the lobby near the interior automatic door by the gift shop. When I pulled the vehicle into the pickup lane, she was standing alone with her personal items to walk to the vehicle on her own.
I highly recommend the surgical staff but we felt like a burden and inconvenience to the majority of the other staff. I am not looking for vengeance, simply wanting to let others know of our experience so it will hopefully not happen for them in the future. It is my opinion that you can never get better without self evaluation and watching game film of yourself. If there is a silver lining to this for someone, it could be a “what not to do” for administration to review at a future professional development.

Tom J.

The ER doctors are Great. If you go into hospital watch out. Nurses dont care and Doctors are in to big of a hurry. At one time I would argue the Best Hospital in Alabama but not now. I was told i had blood clots in my chest, they were supposed to do a CT Scan with contrast. The tech shot the dye in my arm so fast it blew my vein. We asked the nurse about the CT scan and were told everything was fine, how can that be true?My B/P was 206/90 she gives me a shot that has me climbing the walls I ask to please not give me that medicine again. B/P was still high she comes in with a pill she says for my B/P 30 minutes later same results as shot she said Dr had ordered the med so i had to take it. Not true either. We have a big blowup and head RN comes in and says i could cost the nurse her job so i just stop and was told no more of that med.. Was also told i had a stroke but never was told what i should do just discharged....Never will be back!

Regina W.

I can assure everyone that this hositptal is a very caring and professional place.The time I walked in the door the security guard greeted me with a smile to the receptionist I even had doctors stop and ask me if they could help me find where I was needing to go.As far as the care you will receive top notch care their they do not leave out anything rule out every possibility it could be until the find the root cause they are very smart team of doctors and nurses. you are in good hands.Thank you to the NICU dept nurses and the doctors you saved my daughters life may god bless you all the days of your lives

shirley J.

I only have great things to say about all of my visits; myself, my mother, my friend Chuck and my friend's Adrienne..
I was greeted with friendly staff, great doctors and fast service..My friend Chuck was hospitalized at Princeton, they took Excellent care of him until he was discharged..My friend Adrienne just recently visit the ER to get staples out of her stomach..staff was friendly, polite and didn't hurt her removing the staples.
My mother also went in and out of this hospital until she became independent back on her feet..she and I have nothing but praise for the nurses and doctor's. Thank you Princeton

B T.

The ONLY reason my father is there is because his doctor lied to me about being able to stay in a hotel in the hospital. He said they would come get my father for cancer treatment and bring him back up which would be easier on him; but now I'm told they don't do that. No way should anyone bring a loved one here. The nurses made me leave my crying elderly father's room who cannot even communicate so they could change shifts for 2 hours. This should not happen when the patient can't even communicate and then kick out their only family member. I came back in the room yesterday morning and his breakfast was sitting on the other side of the room cold without the nurses bringing it to him or helping him eat since he can't feed himself. If the nurses are going to kick out the only person that is there to help him eat then the nurses need to assist with feeding not just leave it waiting until his family gets back in the room.

I just saw the night nurse push my father's hand down several times when he tried to pull off his blanket. The nurse thought I was asleep and then looked over at me to see if I saw her...makes you wonder what they do when they kick you out.

The doctor's come in during the 2 hours they kick you out and try to talk to my non- communicative father and then leave without speaking to his family. The doctors make decisions without informing the patient's family what they plan to do... you don't just make decisions about someone's health without talking to them, it doesn't matter who you are.

My father's TV has been out for 12 hours so all he can do is stare at the ceiling and when you ask the nurses about it they could care less and tell me it happens all the time. Patient's are stuck in a bed with nothing to do at least make sure the TV's work.

I will be getting my father transferred to a different hospital.

S D. M.

I honestly love the staff of this hospital and the people but unfortunately my finace has had a some very interested experiences here. Firstly he had surgery. But before he could have surgery he needed his intestines and bowels cleaned out. So, the stuck down his throat( the er was great though this was after he he had been admitted. He was on the 4th floor). Anyways, First night there, the tube was not working properly and all the poop was backing up. I told the nurse and she argued with me. I also told her several times. She even looked at it and said everything was okay. I have pics and videos of this. I stayed awake the whole night making sure nothing happened and making sure it was going back into his throat. Then the next morning the next nurse came in and said yes something is definitely wrong with this. And she fixed it. Then after surgery when he was about to be sent home the doctor sent him home with not gauze or anything on the wound. And he was opened from one side of his stomach to the other. I even asked the doctor if he should be put something on his wound and he said no. His ports had something on the but nothing more. Also, came home with very little instructions on how to take care of it. Fast forward a 1 month and he's back over here with a severe infection (tried to get him help elsewhere but no other doctor would touch it since it was another surgeon who did it). FYI by law we can choose our own doctors. Now they can refuse treatment but if they're in the ER THEY HAVE TO TREAT YOU. Just had to make another phone call because they were refusing to touch him at a different ER. They didn't even out gauze back on him after they had taken it off. So, anyways back at Princeton! And I called the nurses desk to get some updated. And she literally said your bf has a phone you call call him!!!!!!! The whole system is about to collapse folks!! It's time to get right. If I'm having to tell these docotors and nurses how to perform their tasks what are they doing. The irony in all of this is that some of them are listening. Well! Praise God! It's like light bulb moment. Oh yeah I should probably do that! Also, some of the nurses were talking about, laughing about and very loudly I might in our room about the patient down the hall. Not only laughing about how they were acting but talking about what was wrong with them. Like medically. And that's a direct hippa violation.

Ny N.

My mom is epileptic and she went there after a very bad seizure. They manhandled her any kind of way and put her inside her hospital bed WITH NO BARS. and lets just say that didn't go so well because she ended up having another BAD seizure and fell out the bed onto her right side and now is still having bad pain that the doctors didn't fix at all. so we're probally are going to sue :]

lisa S.

My husband had surgery with two clots in his aorta. He had been there two days before they ever brought him a meal to eat..he was not NPO. He was asking for his pain meds and nurse said many times that she couldn’t give it and he went many hours over his med time while writhing in pain. After the surgery in the ICU the nurses did not read the dr. Orders and gave my hubs water even though he had been given a ng tube. In eight days his bed was never changed, he was never offered a bath. Over the weekend there were no and I mean no staff even there. When I left to go home for a bath and clothes when I made it back to the hospital he would be so angry because he would ask for a drink and he would get nothing. I brought he fluids and not once was water left in his room. I cannot believe the state or feds don’t shut this hospital. As one of our nurses called it ‘killer hospital’.