Quinn Company - Cat Construction Equipment Fresno - Selma, California

Vincent D. A.

Had my 135H Motorgrader repaired they had it for 6 months the first time I was told it was ready to pick up they installed one of the cylinders upside down and it blew all the hydraulic oil right there on their facility, when I was told it was ready to pick up it has 3 out of 6 cylinders leaking they don't seem to be concerned about the bad service they just sent me a huge bill . may be time to take legal action.i don't recommend taking equipment to Ouinn Company Quinn Company just. Lost a customer you will never see one of are equipment on your service department ,Sub standard work.

SqueakerNation

This is a little late in coming. This particular response is to events (In part) from last summer but my problem still exists.

3 yr 3000 hr warranty
Have a $100k machine w/1800 hrs that is experiencing a very small combustion gas in coolant issue and has for some months. Talked to my sales guy and he says I am 24 days past 3yr mark on warranty and he is sure that cat will give me no good will. I was and still am hesitant to take my machine to their service department because of past issues with them charging me for damages they created and repairs not done as requested,
Trying to speak Through their chain of command and then to their management proved difficult and stressful (you know, they smile and say ok "got ya" but not really listening and that's about where it ends for them) and I have had to take some time away from dealing with them. All of this has lead me to purchasing No less than $280,000 for similar replacement machines from competitors.
I really do Like their products (performance wise) at least what I have tried and may one day buy from them again but not for a while.
Also to be fair, IMHO it may not be totally their fault, I started a business with very little exposure/experience to these big equipment companies and have since sort of become acclimated to the culture and realize now that it happens more than one would like with allot of them.

Jimmy S.

Ashley is the worst . Zero to none customer service skills.Cannot believe because she was having a bad day she would ruin someone’s life. I pray that God blesses her with his grace mercy and love. Amen and God bless you.

lowell D.

Cat now has oil filters for 5.9 Cummins and 6.7
14 µm rating and more filter media

HARRIS R. F. H.

Been a customer for over 30 years and have a bunch of equipment with them. The parts counter in Selma is terrible and you always get sent to answering service and no phone calls back.Just terrible customer service out of Selma. We will look elsewhere in the future when buying equipment

Amanda F.

Dear Quinn,
I regret to inform you that after many transactions over the last three years I am firing you. Please do not take this personally as it is strictly professional in nature. Sometimes you need to take care of the little contractors and stand behind your mistakes and on enough occasions you haven't. You do not seem to be able to communicate as individuals or as a group so I will pay my bills for work not performed as requested and fix damages you have created and will be moving on to a less stressful relationship with someone else.
Sincerely, "Just another customer"

Rachael D.

They do not call back, even if your trying to buy a piece of equipment. I believe in total I have called, left messages, been told I would be called back about 8 times. Guess there management doesn’t care about much bc their teams sure don’t.

Lizette A.

Always a great experience the guys inside are very knowledgeable and will go that extra mile doe you. Very professional Business.